Case Study
JVAJVA Case Study based on our growth
Intro
How We Increased Online Sales by Over 40% In Less Than a Year
Increasing online sales is the primary goal of countless businesses, large and small alike. Whether you run a mom-and-pop retail business or work for a vast ecommerce giant like Amazon, increasing sales through online channels

Details
Taking Elegant Themes to The Next Level
Challenge
When a VA is not able to answer questions accurately, it’s because it lacks the proper context or doesn’t understand the intent of the question
Solution
To enable engaging conversations that result in an effective self-service resolution, the virtual assistant must:
- Allow the consumer to use natural language; this includes slang, typos or misspelling, synonyms, unstructured content, or complex grammar
- Reference context from the entire conversation
- Personalize responses to the user based on context (account balance, navigation history, search term, etc.)
- Troubleshoot using conversational strategies (clarifying questions, incomprehension strategies, disambiguation strategies to clarify customer intent through related answers, etc.)
- Support common social responses
- Guide the consumer through an appropriate journey with step-by-step assistance
- Integrate with backend systems to access pertinent account/product information and complete transactions
Annual Savings
500k
Return Users
2K
Sales Increase
20%
Traffic Boost
18%
Testimonial
“I can’t believe it took us this long to make a change. So happy that we did. Numbers don’t lie.”
Thomas Daly, TMD CEO
Get In Touch
Phone: (800) 857-0922
Email: info@jniceva.com
Postal: PO Box 898 Miller Place NY 11764.
Skype: jniceva
LinkedIn: Jnice Virtual Assistants