Case Study


JVA Case Study based on our growth


How We Increased Online Sales by Over 40% In Less Than a Year

Increasing online sales is the primary goal of countless businesses, large and small alike. Whether you run a mom-and-pop retail business or work for a vast ecommerce giant like Amazon, increasing sales through online channels


Taking Elegant Themes to The Next Level


When a VA is not able to answer questions accurately, it’s because it lacks the proper context or doesn’t understand the intent of the question


To enable engaging conversations that result in an effective self-service resolution, the virtual assistant must:

  • Allow the consumer to use natural language; this includes slang, typos or misspelling, synonyms, unstructured content, or complex grammar
  • Reference context from the entire conversation
  • Personalize responses to the user based on context (account balance, navigation history, search term, etc.)
  • Troubleshoot using conversational strategies (clarifying questions, incomprehension strategies, disambiguation strategies to clarify customer intent through related answers, etc.)
  • Support common social responses
  • Guide the consumer through an appropriate journey with step-by-step assistance
  • Integrate with backend systems to access pertinent account/product information and complete transactions

Annual Savings


Return Users


Sales Increase


Traffic Boost



“I can’t believe it took us this long to make a change. So happy that we did. Numbers don’t lie.”

Thomas Daly, TMD CEO

Get In Touch

Phone: (800) 857-0922
Postal: PO Box 898 Miller Place NY 11764.
Skype: jniceva
LinkedIn: Jnice Virtual Assistants