We’re pretty awesome at this!.

Improve Internal & External Communication

As your platform or service gains more users, there will inevitably be a larger number of customer inquiries coming in because of product bugs or support issues. Let us handle your frontline support and keep your team updated with weekly metric reports while escalating the important issues to your team.


Our impact on your company will be huge, but we don’t just tell you that. We’ll provide Key Performance Indicators, or KPIs, that actually measure our success in getting your company to where you need it to be. That way, you’re making key data-driven decisions on all aspects of your company’s future. We’ll set precedents and then show you when we break records.



Frontline Support

We’re your company when it comes to slicing through inbound issues from your customer base. We’ll utilize your existing documentation or knowledge base to create a complete onboarding guide for your team. Our goal is to solve as many issues and questions that your customers have about your product or service in the shortest amount of time. Any serious issues or bugs will be immediately escalated to the appropriate team.

Welcome Calls

Dr. James Oldroyd did some research into what it takes to convert more trial signups into paying customers and raving fans. He discovered that if you called a lead within five minutes of them opening your email that the chances of reaching the lead was 100 times greater than if you called them 30 minutes after they signed up. We’ll contact your new users within that magic five-minute window while you watch your adoption rate soar.

Feedback Calls

teli Efti, the founder of close.iowrote this article on PandoDaily about user activation rates. He argues that more startups should be calling their new users. Why? Because doing so establishes a relationship with that user and gives you insight into your customer base.Let us make those calls for you. We’re affordable and we can scale our services as your needs change.

Human Resources

The perfect balance of powerful technology and expert service for handling payroll, benefits, and HR administration. Delivering HR in a unified solution results in a great experience for you and your employees.

Project Management

JVA directs each engagement and on-site /Offsite consultant, ensuring high standards for quality and acting as a conduit between your business and the collective knowledge of our JVA family.

Technical Support Service

Knowledgeable and personable technical support ready to go above and beyond to solve the toughest technical problems.

Finance Analytics

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Ticketing System

Believe it or not, email is still the most popular method of problem resolution. Whether you work with Zendesk or your own email system, we can manage it.

Compatible with Your Tools

No matter what software you’re already using, we’ll integrate JVA onto your platform and work with your developers to make it all happen seamlessly.


What good is JVA unless they operate with precision at peak performance? We’ll work with you to establish a set of standards that we will need to meet when compared against an average. Should we fall short, we will provide them with additional training and one-on-one time. In the unlikely event that you’re still not satisfied, we’ll replace any under performing team members free of charge.

I have used JVA to create content for two websites over several months. They are always very prompt and the final product they create is amazing! I would highly recommend them for all of your writing needs!!!”

– Ali Sayed

Ready To Get Started?